US Postal System

I swear to God I hate the US postal system. I really don't understand what the hell their problem is. I have had more problems with them in the past year than I could even imagine possible. The latest is that they haven't' delivered something in 9 days that I had shipped from Kodak. I know that it got to their downtown Chicago office on Jan 3rd, yet I have not received it. When I called to ask about the package or how it could take so long, their response was they can only track Express mail and that if it hasn't gotten their in 14 business days to call back. And when I asked why it takes them 14 days to deliver something she simply said it depends on the bulk of mail they have at the time. I then responded that this would be the reason that people no longer like to use the US mail. I mean, 14 days in the same city. That's ridiculous. Really, they probably no it's to me and I'm flagged or something for the last run-in I had with them, which I am still bitter about. Yes, I hold grudges.